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Mediacom Communications and Synchronoss Technologies, Inc. have announced the deployment of a mobile customer care application that gives the cable company customers instant and simple access to customer service using a smartphone or tablet.
Branded as MediacomConnect, the new mobile care application gives customers the ability to troubleshoot and resolve service inquiries, schedule appointments and view or pay bills. MediacomConnect allows customers to use a voice-activated or on-screen search to quickly connect to information they are seeking.
The new application is available as a free download for use on iPhone, tablet or Android devices.
“Consumers increasingly rely on smartphones for anywhere, anytime access to information, and that trend is driving the need for self-service capabilities that further enhance the customer experience,” said Todd Curtis, regional vice president for Mediacom. “By expanding customer interaction options to include mobile devices, our subscribers gain direct access to their account and the ability to communicate with us in a manner that meets their preferences and fits their busy schedules.”
MediacomConnect is powered by SmartCare, a cloud-based product of the Synchronoss Mobile Content Management Platform.
“With the adoption of SmartCare, Mediacom enhances the customer experience by utilizing the rich capabilities of the smartphone and providing access to the answers customers need, when and how they want them,” said Biju Na
“More than 2,000 Mediacom subscribers have tested this mobile care customer service application and have given it high marks for easy-to-use features,” Curtiss said. “By deploying innovative solutions like MediacomConnect, we hope to further simplify the customer service experience for all our customers.”